AT THE WEE DOG COMPANY, WE ARE PROUD TO PROVIDE A SAFE AND SECURE ENVIRONMENT FOR YOUR DOG. BY MAKING A BOOKING WITH THE WEE DOG COMPANY YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THE STANDARD TERMS & CONDITIONS AS SET OUT BELOW:
1. DUTY OF CARE – The Wee Dog Company will ensure your dog is treated with kindness. Their health and well-being monitored throughout the visit.
2. BOOKINGS – Requests to reschedule must be made with at least 48 hours’ notice and you may amend your original booking once only. If the change is accepted you will be notified. Changes may be declined due to availability or other reasons. No fee is applied for one changed appointment respecting the conditions above. Rescheduling requests made with less than 48 hours’ notice will be treated as a cancellation and charged accordingly.
3. CANCELLATIONS & NO SHOWS – The Wee Dog Company requires at least 48 hours’ notice to cancel your original booking. Less than this, or no show at your booked appointment time results in FULL payment being due. To reschedule or cancel an appointment please call or text the salon on 07857 400655, providing your name, pets name, time and date of appointment. Only once The Wee Dog Company has acknowledged this message can your request be confirmed. Any and all future appointments are suspended and no further appointments offered, until the owed groom amount is paid in full.
4. TIME KEEPING - I work by 1-2-1 appointment and offer a free reminder service by text message or email. Any late arrivals of 15 minutes or more, I reserve the right to reschedule or cancel appointments. If cancelled, FULL payment is required. If you think you will be late, please call The Wee Dog Company in advance to advise. Please arrive 5 minutes early for your appointment. I do not have facilities for multiple dogs from different households and CANNOT accept the next client until the previous one has left. You will be contacted, if there is a delay to the collection time of your pet. Please arrange for your pet to be collected within a 10 minute window of the allotted collection time. If not, a late collection fee of £10 will be charged.
5. PRICING - Pricing is based on breed, hair length, coat condition, temperament, age, and grooming frequency. Extra charges will apply if your dog is matted, requires extra bathing, has fleas, or has not been groomed within the recommended grooming schedule. Puppy prices are only applicable to dogs under 6 months of age.
6. PAYMENTS - Full cost payment of the service is due upon collection of your dog by cash or bank transfer.
There may be occasions where additional grooming is required beyond what was initially quoted that couldn’t reasonably be identified or foreseen at the time of booking. I will endeavour to contact you immediately, but any additional costs shall be your responsibility and The Wee Dog Company shall not be liable for these. All payments for extra grooming services must be paid before leaving the salon. If under extreme circumstances payment is not made by same day payment, there will be a late payment fee of £10 added to the final amount.
7. GROOM DURATION - Times for commencement and completion of any service are given in good faith, however, unless specifically guaranteed, The Wee Dog Company will not be liable for any delay in commencement or completion of a grooming service. Where appropriate, The Wee Dog Company will notify the customer of any delays at the earliest opportunity.
8. PET’S HEALTH & WELFARE - By attending appointments, you confirm your pet is fit and healthy and up-to-date with vaccinations, flea & wormer treatments. Grooming of sick/ elderly dogs is entirely at owner’s risk. You will advise the groomer of any heart conditions, stress related issues and warts/ lumps/ bumps your pet may have, to the best of your knowledge. The Wee Dog Company does not take responsibility if your pet develops an allergic reaction to any grooming products. Please let me know of anything in advance, if known, or notify of ANY irritations caused afterwards. Grooming may expose underlying skin or health conditions that I cannot be held liable for.
When attending appointments at The Wee Dog Company all dogs must be kept on a lead at all times when entering and exiting the premises. Please ensure dogs are toileted prior to their appointment, additional cleaning charges may be applied for persistent fouling within the salon.
9. VET CARE – The Wee Dog Company endeavours to provide the best service possible, but in the rare case of an accident, the owner agrees for The Wee Dog Company to administer emergency first aid and should the need arise, transport their pet to the nearest vet for treatment. The pet owner agrees to pay any and all fees incurred. Every precaution will be taken to prevent injury from occurring, but if this does happen and your dog needs to see a vet, The Wee Dog Company is not liable for costs incurred.
10. VACCINATIONS - If your dog has not been vaccinated or their previous
vaccination is out of date please leave 14 days between the date of vaccination and their appointment. Regretfully, The Wee Dog Company is unable to groom puppies until 2 weeks after their 2nd vaccination.
11. FLEAS – The Wee Dog Company reserves the right to decline to groom dogs with fleas. If fleas are found on your dog and we have not been informed of this, an additional cost of £20 (on top of the groom price) will be incurred to pay for the products required to treat the salon and prevent cross contamination to other dogs. Extra care will be taken during the bathing process to maximise the chance of washing them all off the dog’s coat during the bath. This cannot be guaranteed and The Wee Dog Company reserves the right to decline any other types of service until your pet’s flea infection is treated.
12. EAR PLUCKING & ANAL GLANDS - The Wee Dog Company does not perform ear plucking or anal gland expression. Please seek treatment from your vet for this.
13. GROOMER SAFETY – The Wee Dog Company reserves the right to refuse a dog that presents a risk of injury to itself or staff. If a dog displays distressed or aggressive behaviour that poses a risk, the groom may be stopped. Full or partial charges may apply for work already carried out. Please ensure you advise of any behavioural concerns at time of booking.
14. GUARANTEE - Due to the nature of my work, The Wee Dog Company does not offer any sort of guarantee or warranty but can offer advice on how to care for your dog following a groom. The Wee Dog Company cannot be held responsible for your actions, or any subsequent issues caused directly or indirectly by yourself.
15. ROUTINE APPOINTMENTS - Routine appointments are important. Most dogs, dependent on breed, need regular grooming every 4-8 weeks. This is the time scale you should consider. If you are unsure, please ask.
FEEDBACK: If you are dissatisfied with any aspect of The Wee Dog Company service, please let me know ASAP. I welcome feedback, and this can be reported to me directly. All complaints will be reviewed professionally and fairly.
PHOTOS: Pictures of your pet may be taken during their time with The Wee Dog Company. These are for business purposes; social media and our website. Any images taken will remain the copyright of The Wee Dog Company. Consent for photos is requested on the Customer Registration form. Should you change your mind at any time, please confirm this in email format.
Under the Animal Welfare Act, 2006, it is an offence to cause unnecessary suffering to an animal.
The Wee Dog Company will always ensure your dog is comfortable and will not cause discomfort by de-matting. The Wee Dog Company reserves the right to remove the dogs coat with clippers if it is felt that de-matting will cause stress. The Wee Dog Company can terminate a groom if it is deemed your pet is destressed or requires veterinary attention at any point during the matt removal process.
Shaving of dogs will change their appearance and the hair will be very short and close to the skin. This may expose pre-existing skin conditions which The Wee Dog Company will not be held liable for.
The Wee Dog Company will not be held liable for any conditions arising following the clipping of a dog. Examples are, but not limited to, redness, irritation, bruising, hematoma’s, grazing or cutting of the skin during the matt removal process.
A warning that severely matted dogs can suffer many conditions from the neglect of not being brushed or groomed regularly which The Wee Dog Company is not held liable for.
Extra charges will apply if there is substantial matting. This covers the extra time it takes, the use of specialist tools and wear on the equipment used. Matting charges start at £20 upwards and will be determined on a case-by-case basis.
The Wee Dog Company accepts no responsibility for any vet fees if health issues are exposed when clipping off a matted coat.
By booking and attending an appointment with The Wee Dog Company, you give your permission to shave your dog/s off if required.
An initial consultation is booked and carried out before any teeth cleaning can commence.
The method of ultrasonic dental cleaning is highly effective in removing mild tartar, improving gums, breath odour and overall oral health. The Wee Dog Company cannot guarantee the results, effectiveness or suitability for individual pets due to varying external factors.
If dogs become distressed or I discover anything likely to cause discomfort to your pet, I will discontinue immediately and inform you. The best approach to solve this will then be discussed with you.
Each pet will have its own toothbrush head that will not be used on another dog. This is purchased as part of the initial consultation and will be replaced after 25 treatments or sooner if required. Some pets may chew the brush head and if this is excessive it may need replacing sooner to maintain effectiveness. Brush heads will require replacing after 1 year regardless of number of times they have been used. Toothbrush costs are passed onto owners and you will be informed of these costs as heads are needed. The deep clean cost includes a toothbrush head for your pet.
If I feel any teeth are loose or at risk of becoming loose when the tartar comes off I will request you get your dog’s teeth checked at your veterinarian before treatment.
It is possible that the tartar build up will be too great and a veterinary dental visit may be necessary initially. This can then be followed up with ultrasonic maintenance visits with me.
The Wee Dog Company cannot be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments.
The Wee Dog Company’s ultrasonic treatment is not a veterinary procedure and The Wee Dog Company cannot diagnose any problems with your dog’s mouth. Please have any advisories checked by your veterinarian.
You, the owner, understand that the effectiveness of the ultrasound teeth cleaning is based on frequency and that optimum oral health might only be achieved by keeping to the frequency recommended by The Wee Dog Company.
By attending an appointment, you acknowledge you have read, understood and agree to the Terms and Conditions above.